Reference

Legal framework that protects your account

When you open an account with us, your data, withdrawals and account access are handled within a legal structure built for Indonesia.

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REACH OUR TEAM

Legal support and account inquiries

Your account questions and policy requests matter to us. Our support team is available around the clock through multiple channels so you can reach us whenever you need clarity on how your account is protected or what your rights are under our legal framework.

Team online

Chat support

Open a chat window on the lobby or account page. Our team responds within minutes during all hours, seven days a week.

Email inquiry

Send a detailed legal or policy question to our inbox. We reply within 24 hours with a full explanation of how it affects your account.

Phone line

Call our support desk. Indonesian speakers are standing by to walk you through account access, withdrawal holds or data requests.

HOW WE PROTECT YOU

Account security, data handling and your control

We take the legal side of your account seriously. Every deposit is tied to your verified identity, every withdrawal is checked before it leaves our system, and your personal information is encrypted…

Data encryption

Your account login, payment methods and personal details are encrypted in transit and at rest. We do not share your information with third parties outside what banking regulations require.

Deposit verification

When you fund your account via DANA, OVO, GoPay or QRIS, we match the sender to your registered identity before the chip balance updates in your lobby.

Withdrawal approval

Payouts are reviewed to confirm the account holder matches the payment recipient. This step usually takes under an hour and protects both you and the platform from fraud.

Cookie and tracking

We use cookies to keep you logged in and to understand how you navigate the lobby. You can manage cookie settings in your browser; disabling them may affect your account experience.

Data retention

Account records, transaction logs and payment history are held for as long as legally required. After that period, your information is securely deleted unless you request otherwise.

Access requests

Where local law permits, you can ask us to show you what data we hold about you or to explain why we keep it. Contact support with your account username and we will respond within 15 business days.

Common legal and policy questions

We collect your name, contact details and payment information to set up your account and verify your identity for withdrawals. This data is stored securely and used only for account management, fraud prevention and compliance with applicable law. We do not sell or share your information with unrelated third parties.

We retain account records, deposits and withdrawal logs for the duration your account is active plus a legal hold period. After that, records are securely deleted unless law requires us to keep them longer. You can ask us to confirm what we hold and when it will be removed.

Yes. Your account dashboard shows every deposit, withdrawal and game round with timestamps and amounts. You can download this history at any time. If you need records in a different format or for a specific date range, contact support and we will provide them.

Withdrawals are processed according to our verification procedures and applicable banking law. Once approved, funds reach your registered DANA, OVO, GoPay or QRIS account within the timeframe posted on the withdrawal screen. If you close your account, any remaining balance is held in accordance with legal requirements.

If a deposit fails or a withdrawal is delayed, contact our support team with your transaction ID. We will investigate the payment rail (DANA, OVO, GoPay or QRIS) and your bank to find the issue. Disputes are typically resolved within three business days.

Our complete terms of service, privacy policy and game rules are available in the footer of the lobby under 'Legal'. You can also request a copy via support email. We update these documents when law or operational practice changes; you will see notice of changes when you next log in.

Contact support immediately with your account username. We will lock your account, review the login history, and help you reset your password. If unauthorized transactions have occurred, we will investigate and work with the payment network to recover funds where possible.

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